Today marks a milestone for me. As complicated as I can be, at times I can be quite simple. For example, I can be extremely repetitive. I can eat at the same restaurant every single day if I chose. I can do the same things over and over and it not bother me, etc. Thus is the case with my cell phone company. Or should I say my former cell phone company.
I had been with Cricket for over 10 years. In all my years, I had rarely experienced dropped calls or reception issues. While others may claim the opposite, for me, it had always worked. Aside from that, the price was right too. I was always amused to hear people complain that their phone bill was over $200 or even $300. I would always tell those people the same exact thing. "Why? I only pay $60 a month for everything unlimited with Cricket."
If you had read my previous blog you would have read about my recent experience with my phone woes. To make a long story short I tried to do a workaround from having to buy an additional data plan. The idea was to copy my SIM card and put it into a USB hotspot I bought online. I purchased an additional SIM and it did not work with the hotspot. I did not know buying a new SIM deactivated the old SIM. I was defeated so I gave up. I then put the new SIM into my phone and the phone would not recognize it There is a more detailed description in my previous entry.
Basically, I felt the gentleman at the Cricket store did nothing to help me. Granted the company did not put me into this predicament, however if I buy a new SIM card and it doesn't work, a good company would do everything within their power to make sure I did not walk out without a working device. The man I dealt with did not seem to care.
So I went 3 days without a working cell phone- each day growing more and more upset.
I had spoken with a friend of mine about the entire ordeal and they brought up a good point. They said "You were with the company for over 10 years, and they treat you like that? That would be unacceptable to me and I would have left them."
I thought, "You know what? He's right."
As much as I did not want to leave the company I really had no choice, I needed a phone and it was clear that they could not help me. The phone I had been using worked just fine and had been using it for almost a year. If I had never bought a new SIM card it would have still worked so there was principal to not buy a completely new phone cause Cricket's SIM card did not work with it.
I had gone to T-Mobile and explained my situation. The man whom I spoke to was amazed by my story and that I had spent 10 years with the carrier. He told me that T-Mobile would not treat me the way Cricket did.
So all-in-all I left Cricket. I did not want to but like I said, I had no choice. I am a man of principal and of course, of habit. I like the service but I deserved better.
I guess I am too loyal for my own good. Knowing me, if they offered me a good phone (not the cheap ones) I would go back but that is unlikely to happen. I could chalk up as a misunderstanding IF they at least attempted to make things right. However I am sorry to say that did not happen.
On to new avenues.
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